Privacy Policy

Your privacy is important to us.

Last Updated: April 2026

At Ivory Care, we are committed to protecting the privacy and confidentiality of the personal and health information we collect. This Privacy Policy outlines how we handle your information in accordance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).

1. Information We Collect

We collect information that is necessary to provide you with high-quality healthcare support services. This may include:

  • Personal details (name, date of birth, contact information).
  • Health information (medical history, current medications, care requirements).
  • Financial information for billing and NDIS/insurance processing.
  • Information about your family members or legal representatives.

2. How We Use Your Information

We use your information primarily to:

  • Develop and implement your personalised care plan.
  • Communicate with you and your healthcare team.
  • Manage billing and administrative tasks.
  • Meet our legal and regulatory obligations.
  • Improve the quality of our services.

3. Disclosure of Information

We only disclose your information to third parties when necessary for your care or as required by law. This may include:

  • Other healthcare professionals involved in your care (e.g., GPs, specialists).
  • Government agencies (e.g., NDIS, TAC, Worksafe).
  • Third-party service providers who assist with our business operations.

4. Data Security

We take all reasonable steps to protect your personal and health information from misuse, loss, unauthorized access, modification, or disclosure. We use secure electronic systems and restricted physical access to ensure your data remains safe.

5. Accessing and Correcting Your Information

You have the right to access the personal and health information we hold about you. If you believe any of the information is inaccurate or incomplete, you may request a correction.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the "Last Updated" date.

7. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact our Privacy Officer at:

Email: privacy@ivorycare.com.au
Phone: 0401 200 783